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涓浗鐢靛瓙鍟嗕細
甯稿姟鍓細闀?鐜嬪畞
鐜嬪畞鍏堢敓鐜頒換涓浗鐢靛瓙鍟嗕細甯稿姟鍓細闀褲�?nbsp;鐜嬪畞鍏堢敓闀挎湡鍦ㄧ數瀛愬伐涓氱殑嫻侀�氶鍩熷伐浣滐紝瀵圭數瀛愪駭鍝佺殑甯傚満钀ラ攢銆佺綉緇滀紶鎾�佸敭鍚庢湇鍔°�佺數瀛愪紒涓氫腑浠嬬粍緇囩殑鍙戝睍鏈夎緝濂藉湴鐮旂┒銆?/span>
鏇懼氨璇諱簬涓浗浜烘皯澶у鏀挎不緇忔祹瀛︿笓涓氥�傛浘浠誨師鐢靛瓙宸ヤ笟閮ㄩ攢鍞眬鍔炲叕瀹ゅ壇涓諱換銆佸叏鍥藉鐢電鐞嗕腑蹇?jì)鋼Q綆＄悊澶勫闀褲�?/span> |
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涓浗鐢靛瓙鍟嗕細
鍓?shù)功闀?鍒樻洐鍏?/p>
鍒樻洐鍏夊厛鐢熺幇浠諱腑鍥界數瀛愬晢浼?鍓?shù)功闀裤�?984騫磋皟鍏ョ數瀛愬伐涓氶儴鑰佸共閮ㄥ眬宸ヤ綔錛?986騫存澀宸炵數瀛愬伐涓氬闄㈠涔狅紝1988騫磋繘鍏ヤ腑鍥界數瀛愮鎶�寮�鍙戝叕鍙稿伐浣滐紝1992騫村埌鍟嗕細宸ヤ綔鑷充粖銆傜洰鍓嶄換鍟嗕細鍓?shù)功闀垮Q屽垎綆″晢鍔℃椿鍔ㄥ拰澶栦簨宸ヤ綔銆?br />
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涓浗鐢靛瓙鍟嗕細甯稿姟鐞嗕簨
鍛煎彨涓績(jì)鍙婂鎴峰叧緋葷鐞嗕笓涓氬鍛樹(shù)細 縐樹(shù)功闀?綾寵緣娉?/span>
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闀挎湡浠庝簨鍛煎彨涓績(jì)銆佸鎴峰叧緋葷鐞嗗強楂樼鎶�浼佷笟鐨勯珮灞傜鐞嗗伐浣滐紝鏇捐礋璐ｄ笓涓氬懠鍙腑蹇?jì)澶栧寘鍏徃鍦ㄤ腑鍥界殑璁剧珛銆佺粍寤哄拰榪愯惀錛屽叿鏈変赴瀵岀殑瀹㈡埛鏈嶅姟榪愯惀綆＄悊緇忛獙錛屼赴瀵岀殑涓綆＄悊鍜屼笓涓氬挩璇㈢粡楠屻�?/p>
綾寵緣娉㈠厛鐢熸浘浠昏亴浜庤鍩轟簹錛堜腑鍥斤級銆侀緲遍泦鍥€�侀娓槑鐝犲叴涓氶泦鍥€�佸悏閫氬叕鍙搞�佷腑鐢靛崕閫氱瓑涓浼佷笟銆傞�氳繃鍦ㄤ腑瑗挎柟涓嶅悓鏂囧寲鐜涓崄鍑犲勾鐨勫伐浣滐紝綾沖厛鐢熺Н绱簡(jiǎn)涓板瘜鐨勪紒涓氱鐞嗗拰涓撲笟鍜ㄨ緇忛獙,
鍦ㄤ笟鍔″彂灞曘�佷漢鍛樼鐞嗐�佸懠鍙腑蹇?jì)绠＄悊鍙姍骞鐩帯鐞喗{夋柟闈㈠挨涓虹獊鍑猴紝鏈�鏃╁湪鍥藉唴鎻愬嚭騫舵帹琛孋RM鍛煎彨涓績(jì)鐨勭悊蹇點(diǎn)�?span class="txt-1">
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涓浗鐢靛瓙鍟嗕細鍛煎彨涓績(jì)鍙婂鎴峰叧緋葷鐞嗕笓涓氬鍛樹(shù)細鍓悊浜嬮暱
CTI璁哄潧 鎬葷粡鐞?縐﹀厠鏃?/span>
縐﹀厠鏃嬪厛鐢熸嫢鏈変赴瀵岀殑CTI鍙婂懠鍙腑蹇?jì)琛屼笟枋Y浠舵妧鏈鐞嗗拰寮�鍙戠粡楠岋紝鏇捐礋璐ｇ粍緇囧紑鍙慖P璇煶(Voice
over IP)銆?璁＄畻鏈虹數璇濋泦鎴?CTI)銆?鍛煎彨涓績(jì)(Call Center)銆?宓屽叆寮忓疄鏃舵搷浣滅郴緇燂紙Embedded RTOS錛夈�佸祵鍏ュ紡Internet閫氫俊杞歡銆佸濯掍綋淇℃伅騫沖彴銆佺粺涓�娑堟伅錛圲nified
Message錛夈�佽闊抽偖綆?Voice Mail)銆佺數淇″鍊兼湇鍔?Telecommunication Value-added Services)銆佸叏鐞冨畾浣嶇郴緇?GPS)絳夊縐嶉」鐩�?/p>
2009騫?鈥淐hinaSourcing2009杞歡涓庝俊鎭湇鍔″鍖呬駭涓氬勾浼氣�濅笂錛岀Е鍏嬫棆鍏堢敓鑽ｈ幏鐢卞伐淇￠儴棰佸彂鐨勨�?009涓浗杞歡涓庝俊鎭湇鍔″鍖呬駭涓氬勾搴﹂浜戜漢鐗┾�濆銆?
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FESCO鍛煎彨涓績(jì)
甯屾浖
姣曚笟浜庡寳浜梾娓稿闄紝鏃呮父鑻辮涓撲笟錛涘伐浣滆法瓚婁漢鍔涜祫婧愩�佹梾娓搞�佺Щ鍔ㄣ�佸箍鍛婂強鏁版嵁搴撹惀閿�銆佹姇璧勫挩璇€�両T杞歡澶栧寘銆佸浗闄呰錘鏄撶瓑琛屼笟銆傛浘鍦?002騫存柊鍔犲潯鐨勨�滅涓�灞奀CCS(鍛煎彨涓績(jì)澶у)鈥濊鎻愬悕騫惰繘鍏ュ垵閫夈�傚悓騫達紝鍦ㄦ柊鍔犲潯鍙備笌浜?jiǎn)鍏徃鐨凜OPC-2000鐨勮璇侊紝騫惰幏寰椾簡(jiǎn)璁よ瘉涓撳鍙婂叕鍙哥殑楂樺害璇勪環(huán)銆傚弬涓嶪CCL鐨勫叕鍙哥寤?璐熻矗寰蔣鐢佃瘽閿�鍞拰娓犻亾綆＄悊鏁翠綋澶栧寘涓氬姟鐨勮繍钀ョ鐞嗭紱鍚屾椂鍏間換FESCO緗戠粶鍏徃鍜ㄨ涓氬姟閮ㄦ�葷洃鍙奆ESCO瀹㈡湇涓績(jì)鎬葷洃銆?/span>
1998騫村彈鑱樹(shù)簬鏂板姞鍧＄涓�閫氱Щ鍔ㄨ繍钀ュ叕鍙?
MobileOne (Asia) Co Ltd, 緇忓巻浜?jiǎn)鏂板姞鍧′粠鍛煎彨涓績(jì)鍙戝睍鍒板鎴疯仈缁滀腑蹇?jì)鐨勬椂浠ｃ�傜Н绱簡(jiǎn)5騫存搗澶栫數淇＄駭鍛煎彨涓績(jì)鐨勮繍钀ョ鐞嗙粡楠岋紝鍏墮棿鍙備笌騫惰幏寰椾簡(jiǎn)浜氬お鍖虹殑絎竴瀹剁數淇¤繍钀ュ晢COPC-2000鐨勮璇併�傚姞鍏ESCO鍚庯紝鑷村姏浜庢帹鍔‵ESCO鍛煎彨涓績(jì)鎻愪緵浜哄姏璧勬簮琛屼笟鐨勪竴绔欏紡欏鵑棶鏈嶅姟錛屾彁鍗囧鎴鋒湇鍔＄殑浠峰�煎拰鍏徃鍝佺墝褰㈣薄銆傞暱鏈熶粠浜嬪懠鍙腑蹇?jì)銆佹暟鎹簱钀ラ攢銆佷漢鍔涜祫婧愩�両T杞歡澶栧寘銆佹姇璧勫挩璇㈢瓑綆＄悊鍙婂挩璇㈠伐浣滐紝涓昏鏈嶅姟浜?00寮虹殑涓�浜涘鎴峰寰蔣銆両BM絳夛紝鍦ㄥ鎴峰叧緋葷鐞嗐�佹暟鎹簱钀ラ攢銆佺數璇濋攢鍞瓑鏂歸潰鏈夌潃杈冧赴瀵岀殑瀹炴垬緇忛獙銆?/span>
鑷?006騫?鏈堣姝ｅ紡鑱樹(shù)換涓篊NCCA鍥介檯鍚堜綔閮ㄤ富浠伙紝鐩墠灝變換CNCCA鍓悊浜嬮暱銆傚笇鏇煎コ澹崗鍔╃炕璇戙�佸紩榪涗簡(jiǎn)鍥藉鍏堣繘鐨勮涓氳繍钀ョ鐞嗙粡楠岋紝涓轟腑鍥藉懠鍙腑蹇?jì)琛屼笟鍚屼簹澶尯鍙婂浗闄呯殑鎺ヨ建鍋氬囖Z簡(jiǎn)鑷繁鐨勮礎鐚�?br />
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涓浗鐢靛瓙鍟嗕細鍛煎彨涓績(jì)涓庡鎴峰叧緋葷鐞嗕笓涓氬鍛樹(shù)細
鍓?shù)功闀?寮犻湠
鐜頒換涓浗鐢靛瓙鍟嗕細鍛煎彨涓績(jì)涓庡鎴峰叧緋葷鐞嗕笓涓氬鍛樹(shù)細鍓?shù)功闀垮Q屾浘灝辮亴浜庡寳浜紭鑳滃挩璇€�佸寳浜埍璐濈綉濞辯鎶�鎶�鏈湁闄愬叕鍙搞�佷笢杞綉緇滄湇鍔℃湁闄愬叕鍙搞�佹鼎榪呯綉緇滈�氫俊鏈嶅姟鏈夐檺鍏徃銆備粠浜嬪懠鍙腑蹇?jì)寰忚銆佸挩璇€�佸煿璁瓑宸ヤ綔
琛屼笟緇忛獙錛?br />
鈥?鍙備笌浜?jiǎn)涓滆蒋鍛煎彨涓績(jì)鐨劷{瑰銆佸緩绔嬪拰綆＄悊銆?br />
鈥?鍚岄珮鏍″悎浣滐紝涓哄湪鏍″ぇ瀛︾敓榪涜鍛煎彨涓績(jì)鑱屼笟鍩硅錛屾弧瓚沖ぇ瀛︾敓鐨勫氨涓氫互鍙婂懠鍙腑蹇?jì)楂樼礌璐ㄤ汉鍛樼煭缂恒�?br />
鈥?浣滀負欏圭洰璐熻矗浜轟箣涓�錛屽埗瀹氬鍖呭懠鍙腑蹇?jì)鐨劷帯鐞嗗姙娉曞Q屽叏闈㈣礋璐ｅ埗搴︾‘瀹氥�佹祦紼嬪緩绔嬨�佺郴緇熸祴璇曘�佷漢鍛樼攧閫夈�佸煿璁縺鍔便�佽�冩牳璇勪及絳夊伐浣溿�?br />
浣滀負鍏徃鍛煎彨涓績(jì)緇忕悊錛屽叏闈㈣礋璐ｈ繍钀ヤ腑蹇?jì)鐨勫缓绔嫿帯鐞嗗伐浣滃Q屽寘鎷漢鍛樼殑鎷涘嫙銆佸煿璁�佽繍钀ラ【闂挩璇㈢瓑宸ヤ綔錛涚Н绱簡(jiǎn)杈冨鐨勫懠鍙腑蹇?jì)杩愯惀鏂归潰銆侀」鐩鐞嗙瓑鏂歸潰鐨勭粡楠屻�?br />
涓撲笟鍩硅錛?br />
涓哄唴閮ㄥ憳宸ヤ互鍙婂悎浣滀紒涓氭彁渚涜繃澶氭涓撲笟鐨勫煿璁湇鍔★紝鍩硅鍐呭鍖呮嫭錛?br />
鈥㈠崜鏈夋垚鏁堢殑綆＄悊
鈥㈠懠鍏ユ湇鍔＄殑浣跨敤鎶�宸?
鈥㈠閥濡欏簲絳斾笌鎻愰棶
鈥績(jì)鎴愭妧宸у拰瀹㈡埛寮傝澶勭悊
鈥?濡備綍鍋氬ソ鐢佃瘽钀ラ攢
鈥㈤」鐩鐞嗗強璁鴻瘉涓庤瘎浼?/span> |
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姹熻嫃縐誨姩閫氫俊鏈夐檺璐ｄ換鍏徃瀹㈡埛鏈嶅姟涓績(jì)鍓�葷粡鐞?
寮犵珛鏄?
鐜頒換姹熻嫃縐誨姩閫氫俊鏈夐檺璐ｄ換鍏徃瀹㈡埛鏈嶅姟涓績(jì)鍓�葷粡鐞嗭紝鍏堝悗灝辮亴浜庡競鍒嗗叕鍙稿伐紼嬪緩璁鵑儴緇忕悊銆佺綉緇滅淮鎶ら儴緇忕悊銆佸競鍦虹粡钀ラ儴緇忕悊銆佸鎴鋒湇鍔￠儴緇忕悊銆佸垎鍏徃鎬葷粡鐞嗙瓑鑱岋紝瀵圭數淇¤涓氱殑緗戠粶鎶�鏈�佸競鍦虹粡钀ャ�佸鎴鋒湇鍔℃湁杈冧負鍏ㄩ潰鐨勭悊瑙ｃ�?br />
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鎼虹▼鏃呰緗?
鏈嶅姟閮ㄥ壇鎬昏 瀛欒寕鍗?/span>
瀛欏コ澹?000騫村姞鍏ユ惡紼嬩互鏉ワ紝鍘嗕換鎼虹▼閰掑簵棰勮閮ㄧ粡鐞嗐�侀厭搴楅璁㈤儴鎬葷洃銆佹湇鍔¤繍钀ラ珮綰ф�葷洃銆佹湇鍔¤繍钀ュ壇鎬昏銆備粠絳瑰緩鍛煎彨涓績(jì)寮�濮嬶紝涓�鐩磋礋璐ｆ惡紼嬪懠鍙腑蹇?jì)鐨劷帯鐞嗗伐浣溿�傚湪瀛欏コ澹殑棰嗗涓嬶紝鍛煎彨涓績(jì)宸茬敱鏈�鍒濈殑3鍚嶅憳宸ュ彂灞曞埌鐜板湪鐨?000澶氬悕鍛樺伐錛屼笟鍔′篃浠庡崟綰殑閰掑簵棰勮鎵╁睍鍒頒簡(jiǎn)鏈虹エ棰勮銆佸害鍋囬璁€�佸晢鏃呴瀹氬拰瀹㈡埛鏈嶅姟錛屾棩鍧囧懠鍏ラ噺浠庢棤鍒版湁錛屼竴鐩村埌鐜板湪姣忓ぉ120000閫氭棩鍧囧鐞嗛噺銆傚湪闀胯揪10騫寸殑鍛煎彨涓績(jì)綆＄悊涓紝瀛欏コ澹璇佷簡(jiǎn)涓浗鍛煎彨涓績(jì)浜т笟鐨勫彂灞曘�傚湪綆＄悊榪囩▼涓紝瀛欒寕鍗庡コ澹韓鍏堝＋鍗掍笉鏂殑鎺ㄨ繘浜?jiǎn)鍛煎彨涓績(jì)绠＄悊鐨勫彉闈╁Q屽茍鎴愬姛鐨勬妸鍥藉鍏堣繘鐨勭鐞嗘柟娉曞拰宸ュ叿搴旂敤鍒板懠鍙腑蹇?jì)鐨劷帯鐞嗕腑銆傝繖浜涚鐞嗙殑宸ュ叿鍜屾柟娉曞寘鎷紭璐ㄦ湇鍔℃爣鍑嗗寲銆佸鉤琛¤鍒嗗崱銆?瑗挎牸鐜涚鐞嗭紝閫氳繃榪欎簺宸ュ叿鏈夋晥鐨勬帹榪涘拰搴旂敤錛屼嬌鏁翠釜鍛煎彨涓績(jì)鐨勭鐞嗕笂鍗囧埌涓�涓柊鐨勫彴闃躲�傚湪鏃ュ父榪愯惀綆＄悊涓紝瀛欏コ澹竴鐩翠互榪芥眰瀹岀編鐨勭簿紲炰笉鏂殑榪芥眰鏈嶅姟鍝佽川鐨勬彁鍗囷紝浠ユ寔緇殑瀛︿範瀹炶返鍐嶅涔犵殑綺劇鎺ㄥ姩鍛煎彨涓績(jì)鐨勫墠榪涳紝閫氳繃鏀硅繘鍜屾繁鍖栧懠鍙腑蹇?jì)鐨劷帯鐞嗗Q屽鐜版湁鐨勬祦紼嬩笉鏂殑鏀硅壇銆佸璐ㄩ噺鐩戞帶浣撶郴榪涜璋冩暣銆佸瀹㈡埛寤鴻榪涜鎸栨帢鍜岃惤瀹炪�佸浜哄憳姊槦榪涜鐨勪笉鎳堝煿鍏伙紝鎵撻�犲嚭浜?jiǎn)涓�鏀兘澶熸垬鏂楀茍涓斾笉鏂涔犵殑綆＄悊鍥㈤槦錛屽悓鏃朵篃璧㈠緱浜?jiǎn)瀹㈡堬L(fēng)殑淇¤禆鍜岃拷闅忋�?/p> |
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娣卞湷鍙戝睍閾惰瀹㈡埛鏈嶅姟涓績(jì)
鑻忔晱
鑻忔晱姣曚笟浜庡悎鑲ュ伐涓氬ぇ瀛︼紝璁＄畻鏈虹澹拰閲戣瀺瀛︾澹浣嶃�?/p>
1988騫磋搗鍚堣偉宸ヤ笟澶у浠繪暀錛?993騫村叆鑱屾繁鍦沖彂灞曢摱琛岋紝2002騫磋礋璐ｆ繁鍦沖彂灞曢摱琛屽懠鍙腑蹇?jì)鐨劷{瑰緩宸ヤ綔錛屼箣鍚庝竴鐩存媴浠誨懠鍙腑蹇?jì)涓昏棰嗗宸ヤ綔銆?0005騫存媴浠繪繁鍦沖彂灞曢摱琛屽鏈嶄腑蹇?jì)鎬葷粡鐞嗚亴浣嶃�傚湪鍏跺甫棰嗕笅錛屽鏈嶄腑蹇?jì)浠庢渶鍒濈畝鍗曠殑鍜ㄨ鏈嶅姟騫沖彴鍚戞洿娣卞眰嬈′笌涓氬姟鐩哥粨鍚堢殑鏂瑰悜鎺ㄨ繘錛屽皢瀹㈡湇涓績(jì)寤鴻鎴愬叏琛岀殑鐢佃瘽閿�鍞腑蹇?jì)銆佷笟鍔″姙鐞嗕腑蹇?jì)銆佹姇璇変笌鏈嶅姟璐ㄩ噺鐩戠潱涓績(jì)銆傚叾瀵瑰懠鍙腑蹇?jì)璁捐銆佸緩璁俱�佽繍钀ョ鐞嗘柟闈㈡湁鐫�涓板瘜鐨勭粡楠岋紝鏄懠鍙腑蹇?jì)绠＄悊鐨勮祫娣变笓瀹躲�?/p> |
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鎷涘晢閾惰鎬昏鐢佃瘽閾惰涓績(jì)
寰愬瓙棰?/span>
寰愬瓙棰栧コ澹紝鎷涘晢閾惰鐢佃瘽閾惰涓績(jì)鎬葷粡鐞嗐�備笂嫻峰ぇ瀛︿笌La
Trobe University Australia姣曚笟錛岀爺絀剁敓瀛﹀巻銆?996騫達紝鍔犲叆鎷涘晢閾惰涓婃搗鍒嗚錛屽悗璋冧換鎬昏鐢佃瘽閾惰涓績(jì)銆傚湪寰愬瓙棰栭瀵間笅錛?5555浜斿害铦夎仈鈥滀腑鍥芥渶浣?jīng)_懠鍙腑蹇?jì)鈥濓紝鑽ｈ幏
鈥滀腑鍥藉懠鍙腑蹇?jì)鍗侐q存垚灝卞鈥濄�佲�滀簹澶鎴鋒湇鍔¤嚦灝婃湇鍔￠噾濂栤�濄�佲�滃寳浜ゥ榪愪細銆佹畫(huà)濂ヤ細蹇楁効鑰呭伐浣滀紭縐�緇勭粐鍗曚綅鈥濄�傚緪瀛愰濂沖＋鏈漢涔熷嬈¤幏璇勨�滀腑鍥藉鎴鋒湇鍔℃澃鍑鴻礎鐚鈥濄�佲�滃懠鍙腑蹇?jì)鍗侐q翠釜浜烘垚灝卞鈥濄�佲�滃寳浜ゥ榪愪細孌嬪ゥ浼氬織鎰胯�呭伐浣滃厛榪涗釜浜衡�濈瓑濂栭」銆?
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浜ら�氶摱琛屽鎴鋒湇鍔′腑蹇?
鍛ㄧ孩鑹?
鍛ㄧ孩鑹沖コ澹?992騫村姞鍏ヤ氦閫氶摱琛岋紝澶氬勾浠庝簨浜ら�氶摱琛屽鎴鋒湇鍔′腑蹇?jì)绠＄悊宸ヤ綔锛屽呬h湁涓板瘜鐨勯噾铻嶈涓氬鏈嶄腑蹇?jì)杩愯惀绠＄悊缁忛獙銆傚湪鍏朵弗璋ㄣ�佺粏鑷村張瀵屼簬鍒涙柊鍔涚殑宸ヤ綔甯﹂涓嬶紝浜ら�氶摱琛屽鎴鋒湇鍔′腑蹇?jì)瀹屾垚浜?jiǎn)鍏ㄨ闆嗕腑榪愯惀錛屽疄鐜頒簡(jiǎn)澶氬獟浣撴湇鍔℃笭閬撱�佸懠鍑鴻惀閿�銆佹爣鍑嗕綋緋昏璇佺瓑閲嶅ぇ鍒涙柊錛屽ぇ騫呮彁鍗囦簡(jiǎn)鏈嶅姟鍝佽川鍜岀鐞嗘晥鑳姐�?br />
濂歸�氳繃浠ヤ漢涓烘湰鐨勭鐞嗙悊蹇靛拰鏁板瓧鍖栫殑綆＄悊鏂瑰紡錛屽緩绔嬩簡(jiǎn)鐙壒鐨勬湇鍔℃枃鍖栦綋緋伙紝甯﹂鍥㈤槦濉戦�犱簡(jiǎn)浜ら�氶摱琛?5559鑹ソ鐨勫鎴鋒湇鍔″搧鐗屽艦璞°�備氦閫氶摱琛屽鏈嶄腑蹇?jì)杩灳l?騫磋幏寰椻�滀腑鍥芥渶浣?jīng)_懠鍙腑蹇?jì)鈥濈О鍙鳳紝2008騫村張鑾封�滈噾铻嶄笟鏈�浣?jīng)_鎴鋒湇鍔′腑蹇?jì)鈥濈О鍙鳳紝鍏舵湰浜鴻幏寰?8騫村害鈥滄渶浣?jīng)_懠鍙腑蹇?jì)绠＄悊錆h鈥濈О鍙楓�?/p> |
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鑺掓灉緗戞湁闄愬叕鍙稿鏈嶄腑蹇?jì)鎬葷粡鐞?
緗楅毥
1995騫存瘯涓氫簬涓崡澶у錛?002騫磋幏涓浗浜烘皯澶у宸ュ晢綆＄悊紜曞＋錛圡BA錛夊浣嶃�傞暱鏈熶粠浜嬫湇鍔″瀷鍜岃惀閿�鍨嬪懠鍙腑蹇?jì)杩愯惀绠＄悊銆?007騫村姞鍏ヨ姃鏋滅綉錛岀幇浠昏姃鏋滅綉瀹㈡湇涓績(jì)鎬葷粡鐞嗭紝綆＄悊400澶氫釜鏈嶅姟鍜岀數璇濊惀閿�搴у腑銆傜洰鍓嶆媴浠諱腑鍥戒俊鎭寲鎺ㄨ繘鑱旂洘瀹㈡埛鍏崇郴綆＄悊涓撲笟濮斿憳?shù)細涓撳濮斿憳锛屼腑鍥藉懠鍙腑蹇?jì)浜т笟鑳藉姏寤鴻綆＄悊瑙勮寖宸ヤ綔緇勪笓瀹跺鍛橈紝ICMI鍥介檯瀹㈡埛綆＄悊瀛﹂櫌瀹㈠駭璁插笀銆?/p> |
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棣欐腐鏄撳疂閫氳闆嗗洟涓浗鍖轟笟鍔℃�葷粡鐞?
娼樼編鎱?/span>
娼樺コ澹寔鏈夐娓腑鏂囧ぇ瀛﹀晢瀛﹂櫌鍟嗕笟綆＄悊鏂囧嚟鍙婅嫳鍥紿ULL澶уMBA瀛︿綅銆備負棣欐腐鏄撳疂閫氳闆嗗洟涓浗鍖轟笟鍔℃�葷粡鐞嗘毃鍜ㄨ綆＄悊棣栧腑欏鵑棶錛屼富綆′腑鍥藉湴鍖哄鍖呭鎴瘋仈緇滀腑蹇?jì)鍙姍妁N棶鍩硅涓氬姟鐨勫彂灞曘�?/p>
娼樺コ澹幇浠諱負棣欐腐瀹㈡埛涓績(jì)鍗忎細鎵ц濮斿憳?shù)細濮斿憳锛汭CMI涓浗瀹㈠腑璁插笀銆?009騫磋CTI璁哄潧璇勪負鈥?008騫村害涓浗鍛煎彨涓績(jì)浜偣浜虹墿鈥濓紝2007騫磋幏CNCCA棰佸彂鈥濅腑鍥藉懠鍙腑蹇?jì)鍗侐q粹�濇澃鍑烘垚灝卞錛涘嬈¤幏閭�(gè)涓衡�滀腑鍥斤紙浜氬お錛夋渶浣?jīng)_懠鍙腑蹇?jì)璇勯�夆�濅綔涓撳璇勫錛屼互鍙婂嬈¤璇勪負鈥滀腑鍥藉懠鍙腑蹇?jì)鍗佸ぇ鏈�鍏峰獎鍝嶅姏鍩硅瀵煎笀鈥濄�?/p>
娼樺コ澹嫢鏈夎秴榪?8騫寸殑瀹㈡埛鑱旂粶涓績(jì)瀹炴垬綆＄悊緇忛獙錛岄暱鏈熻嚧鍔涗簬瀹㈡埛鏈嶅姟浣撶郴鍙戝睍鐨勭爺絀訛紝鍦ㄥ鎴蜂綋楠岀鐞嗐�佸鏈嶄腑蹇?jì)杩愯惀鏁堢泭鎻愬崌銆佺數璇濊惀閿�綆＄悊浣撶郴銆佷漢鎵嶇鐞嗕綋緋葷瓑鏂歸潰褰㈡垚涓撲笟鐞嗚涓庡疄璺電粨鍚堢殑鐙壒瑙佽В銆傛綐濂沖＋浜插姏涓繪寔榪戠櫨涓腑娓袱鍦扮殑鍛煎彨涓績(jì)鎴樼暐瑙勫垝涓庡緩璁鵑」鐩�佺鐞嗘彁鍗囧挩璇㈤【闂」鐩�佷互鍙婂ぇ鍨嬫湇鍔″鍖呴」鐩紝瑕嗙洊琛屼笟鍖呮嫭閲戣瀺銆佺數淇°�佸埗閫犮�佺墿嫻佺瓑錛屽緱鍒板鎴烽珮搴︾殑璁ゅ彲鍜岃禐瑾夈�傚叾涓寘鎷腑鍥界Щ鍔ㄣ�佷腑鍥界數淇°�佷腑鍥借仈閫氥�佷腑鍥介摱琛屻�佹繁鍙戝睍閾惰銆佷笢浜氶摱琛屻�佷俊璇氫繚闄┿�佸鉤瀹夐摱琛屻�乀CL銆侀『涓伴�熼�掔瓑絳夈�傛綐濂沖＋灝嗗潥鎸佷笉鎳堝湴縐瀬鎺ㄥ姩棣欐腐涓庡浗鍐呭懠鍙腑蹇?jì)鏈嶅姟鐨勫垱鏂般�佺鐞嗘按騫沖拰浜т笟鐨勫彂灞曪紝涓哄浗鍐呭懠鍙腑蹇?jì)杩堝悜鍥介檯鍖栦粯鍑哄姫鍔涖�?/p> |
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Avaya涓浗鍖哄壇鎬昏
鏉庡啘
鏉庡啘鍏堢敓鍦ㄤ紒涓氶�氫俊棰嗗煙鏈?8騫寸殑緇忛獙錛屽浼佷笟閫氫俊甯傚満鏈夋繁鍒葷殑鐞嗚В銆備粬鏄腑鍥藉懠鍙腑蹇?jì)琛屼笟涓撳灱屼腑鍥戒俊鎭寲鎺q涜仈鐩熷鎴峰叧緋葷鐞嗕笓涓氬鍛樹(shù)細涓撳濮斿憳錛屼腑鍥界數瀛愬晢浼氬懠鍙腑蹇?jì)涓庡鎴峰叧绯唤帯鐞嗕笓涓氬鍛樹(shù)細鍓悊浜嬮暱锛屽鎴蜂笘鐣岀爺绌堕櫌椤鹃棶涓撳灱岒q夸笢鐪佷俊鎭崗浼氬鎴鋒湇鍔′笓涓氬鍛樹(shù)細欏鵑棶錛屽拰CC-CMM鍥介檯鏍囧噯鎸囧濮斿憳?shù)細濮斿憳銆?
鏉庡啘鍏堢敓鏇劇紪璇戙�佷富緙栥�佸弬涓庣紪鍐欍�婂懠鍙腑蹇?jì)鏁板瓧鍖柦帯鐞嗐�嬨�併�婇摱琛屽鎴鋒湇鍔′腑蹇?jì)瑙勫垝涓庡圾櫘俱�嬨�併�婂鎴鋒湇鍔＄鐞嗐�嬬瓑钁椾綔銆?
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鍗庝負杞歡浼佷笟涓氬姟浜у搧綰垮壇鎬昏鍏煎叏鐞冭涓氳閿�閮ㄦ�葷粡鐞?
鏉ㄦ櫒
涓氱晫璧勬繁涓撳錛屼腑鍥界數瀛愬晢浼氬懠鍙腑蹇?jì)鍙婂鎴峰叧绯唤帯鐞嗕笓涓氬鍛樹(shù)細甯稿姟鐞嗕簨锛屾浘鎷呬换AVAYA涓浗鍖洪攢鍞�葷粡鐞嗐�佽タ闂ㄥ瓙SBCS鍓�昏銆佸ゥ榪愪細緇勫浼氳浼楀懠鍙腑蹇?jì)鐗硅仒?shù)笓瀹剁瓑鑱屽姟銆?/p>
鏉ㄦ櫒鍏堢敓鏄腑鍥藉懠鍙腑蹇?jì)漶斾笟鏈�鏃╀竴鎵瑰彂璧蜂漢鍜屾帹鍔ㄨ�咃紝鍦ㄧ洿鎺ラ攢鍞�佹笭閬撻攢鍞�佺鐞嗐�佹妧鏈�佹湇鍔″強鍛煎彨涓績(jì)鍜ㄨ銆侀泦鎴愩�佽涓氬彂灞曠瓑棰嗗煙縐瘡浜?jiǎn)涓板瘜缁忛獙銆傛浘緇忓弬涓庤璇佸拰寤鴻浜?jiǎn)鍥壕|戣繍钀ュ晢銆佺Щ鍔ㄨ繍钀ュ晢銆佷簲澶ч摱琛屻�佷繚闄╀紒涓氥�佸璧勪紒涓氥�佹斂搴滃叕鐢ㄤ簨涓氥�佸埗閫犱笟澶栧寘絳夎涓氱殑鍛煎彨涓績(jì)鍜屽鎴峰叧緋葷鐞嗙郴緇熶笂鐧懼錛岃璇佷簡(jiǎn)涓浗鍛煎彨涓績(jì)鍜屽鎴峰叧緋葷鐞嗙殑鍙戝睍鍘嗙▼銆?/p> |
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縐戣儨閫氳蔣浠舵妧鏈?涓婃搗)鏈夐檺鍏徃
钁ｄ簨鎬葷粡鐞?椹獜椹?/span> |
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鏄撴柟(涓婃搗)瀹㈡埛鏈嶅姟涓績(jì)
鎬葷粡鐞?姣曢攱
姣曢攱鍏堢敓姣曚笟浜庣編鍥界編鑱斿ぇ瀛︼紝鑾峰緱宸ュ晢綆＄悊瀛︾澹浣嶃�傛瘯鍏堢敓鐨勫伐浣滅粡楠屼富瑕侀泦涓簬甯傚満鍜岄攢鍞鐞嗭紝浠栫殑鑱屼笟鐢熸動(dòng)娑電洊澶氫釜琛屼笟錛屽寘鎷埧鍦頒駭銆佷漢鍔涜祫婧愩�佷簰鑱旂綉鍜屼俊鎭妧鏈瓑銆傛瘯鍏堢敓鐨勫嚭鑹茶〃鐜板拰鍗撹秺涓氱嘩涓轟粬甯︽潵浜?jiǎn)鑹ソ鐨勫晢涓氫俊瑾夊拰瓒呭己鐨勬墽琛岃兘鍔涖�傛瘯鍏堢敓浜?002騫翠腑鏈熷姞鍏ユ槗鏂癸紝鎷呬換鍓�昏錛屼簬2005騫存彁鍗囦負鎬葷粡鐞嗐�傜粺涓�綆＄悊涓婃搗鍙婅姳妗ヤ袱鍦板懠鍙腑蹇?jì)锛屾�誨腑浣嶆暟1400甯�?/p> |
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鍖椾含楦胯仈涔濅簲淇℃伅瀛︿駭涓氭湁闄愬叕鍙?
鍓�昏 闄堝▉
闀挎湡鏈嶅姟浜庨縛鑱斾節浜斿叕鍙革紝鎷ユ湁15騫寸殑澧炲�肩數淇℃湇鍔¤涓氬伐浣滅粡楠岋紝璐熻矗澹拌涓氬姟銆佸懠鍙腑蹇?jì)澶栧寘涓氬姟鐨剺q愯惀綆＄悊錛屾搮闀跨瓥鐣ヨ鍒掋�佸鎴鋒矡閫氬拰鍥㈤槦寤鴻錛屾垚鍔熶負涓俊閾惰銆佷俊璇氫繚闄╃瓑閲戣瀺楂樼瀹㈡埛鎻愪緵瀹㈡埛鏈嶅姟錛屽彇寰椾簡(jiǎn)鑹ソ鐨勭粡钀ヤ笟緇╁拰琛屼笟淇¤獕銆?/span>
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鏄撴嵎淇¤瘹錛堝寳浜級欏鵑棶鏈夐檺鍏徃
CEO 鏉庢枃棣?/span>
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緇勭粐鎾板啓涓浗絎竴涓懠鍙腑蹇?jì)琛屼笟鎶ュ憡锛浘l勭粐涓浗絎竴涓懠鍙腑蹇?jì)琛屼笟鐮旇浼氬拰灞曚細锛涘娆′綔湄撳浗鍐呬笓瀹跺拰鍥藉涓撳杩涜浜箒锛屽娆″仛澶т細鐩存帴澶栨枃缈昏瘧锛屽拰鍥藉琛屼笟鐩稿呄x(chóng)満鏋勬湁闈炲父绱у瘑鐨勮仈緋伙紱鏇懼湪鍥藉唴澶栧瀹惰憲鍚嶄紒涓氭湇鍔★紝鍖呮嫭CCID銆両DG銆乀OM銆丗ESCO銆侀仺娓搞�佺埍搴楓�佷腑鍥界Щ鍔?2580絳夈�?/p> |
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鍖椾含鏄撴墠鍗氭櫘濂ョ鐞嗛【闂湁闄愬叕鍙?
鎬葷粡鐞?鐜嬬珛鍒?/p>
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AG鍏徃楂樼駭鎶�鏈【闂紱2003騫翠換鍖椾含澶栦紒浜烘墠緗戠粶鏈嶅姟鏈夐檺鍏徃鍓�葷粡鐞嗭紝璐熻矗FESCO浜哄姏璧勬簮澶栧寘緋葷粺鍜屽懠鍙腑蹇?jì)寰忚畱謴娊帯鐞嗗伐浣滃Q?006騫村姞鍏ユ槗鎵嶉泦鍥紝鐩墠鎷呬換鏄撴墠鍗氭櫘濂ュ叕鍙告�葷粡鐞嗭紝璐熻矗浜烘墠縐熻祦鍙婄浉鍏充笟鍔℃祦紼嬪鍖呮湇鍔★紝涓昏涓氬姟鏂瑰悜鏄暣鍚堣閿�鍜屽懠鍙腑蹇?jì)绛夎涓氱殑錆h鎵嶇璧佸強鍏剁浉鍏沖鍖呮湇鍔°�?/span>
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娣卞湷甯備紭絳栦紒涓氱鐞嗛【闂湁闄愬叕鍙?
棣栧腑欏鵑棶 浣曢敠鏄?/p>
浣曢敠鏄庡厛鐢熸湁浜屽崄澶氬勾鐨勫懠鍙腑蹇?jì)绠＄悊缁忛獙鍙婂挩璇㈠疄璺靛Q屽鍛煎彨涓績(jì)綆＄悊鏈夐潪甯告繁鍘氱殑搴曡暣鍜屾繁鍒葷殑瑙佽В銆備綍鍏堢敓鏇懼湪鍥介檯蹇�掗泦鍥紙DHL錛夋媴浠誨鎴鋒湇鍔＄儹綰跨粡鐞嗭紝棣欐腐鐢佃鐩堢錛圥CCW錛夋媴浠誨鎴鋒湇鍔′腑蹇?jì)鏈嶅姟缁忕悊鍙姌q愯惀欏鵑棶錛屽箍瑗垮ぉ棰愰�氫俊銆佷笂嫻瘋禌縐戞柉(SYKES)鎷呬換鍛煎彨涓績(jì)榪愯惀鎬葷洃銆?br />
浣曞厛鐢熸瘯涓氫簬鑻卞浗錛屾嫢鏈夊伐鍟嗙鐞嗚崳瑾夊澹浣嶅強宸ュ晢綆＄悊紜曞＋瀛︿綅錛屼互鍙婅嫳鍥界墰媧ュぇ瀛﹂鍙戠殑鍥藉鑱屼笟綆＄悊浜鴻璇佽祫鏍煎拰鍥介檯娉ㄥ唽綆＄悊鍜ㄨ甯堛�備綍鍏堢敓榪橀潪甯哥儹琛蜂簬琛屼笟鍗忎細宸ヤ綔錛屾槸棣欐腐瀹㈡埛涓績(jì)鍗忎細鐨勫彂璧蜂漢鍙婇【闂紝鍚屾椂鎷呬換涓浗鍛煎彨涓績(jì)涓嶣PO浜т笟鑱旂洘鏈烘瀯鐨勯【闂�佷腑鍥界數瀛愬晢浼氬懠鍙腑蹇?jì)涓庡鎴峰叧绯唤帯鐞嗕笓涓氬鍛樹(shù)細鐨剻妁N棶錛涗篃鏄�婂鎴蜂笘鐣屻�嬨�併�奀TI璁哄潧銆嬨�併�?1callcenter銆嬨�併�婁腑鍥藉挩璇㈤閬撱�嬬瓑澶氬緗戠珯鐨勪笓鏍忎綔瀹躲�?br />
浣曞厛鐢熷嚟鍊熷湪鍛煎彨涓績(jì)涓板瘜鐨勫疄鎴樼鐞嗙粡楠岋紝2001騫村紑濮嬪簲鍥藉唴澶氬欏懼鏈嶅姟鎻愪緵鍟嗙殑閭�(gè)璇蜂負鍛煎彨涓績(jì)鎻愪緵榪愯惀綆＄悊銆佷笟鍔¤鍒掔瓑鍜ㄨ鏈嶅姟銆傚湪鍥藉唴澶氬勾鐨勫懠鍙腑蹇?jì)绠＄悊鍜ㄨ宸ヤ綔涓Q屼粬灝嗚涓氬墠娌跨殑綆＄悊鐞嗗康騫剁粨鍚堜紒涓氱殑瀹為檯鎯呭喌錛屽艦鎴愪簡(jiǎn)璁稿鍏鋒湁鐭ヨ瘑浜ф潈鐨勭鐞嗚鑼冿紝鍦ㄤ紒涓氬唴寰楀埌騫挎硾搴旂敤涓庢帹騫褲�?
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楗粺緗?
鍏ㄥ浗瀹㈡湇鎬葷洃 寮犻渿
鏇劇粡鎷呬換鍏ㄥ浗嫻峰叧鏈嶅姟鐑嚎鍏ㄥ浗欏圭洰榪愯惀緇忕悊銆佸畢鎬ラ�佸叕鍙稿叏鍥藉鏈嶇粡鐞嗐�?/span>
鍏鋒湁榪戝崄騫寸殑鍛煎彨涓績(jì)綆＄悊緇忛獙錛屾寜鐓у懠鍙腑蹇?jì)琛屼笟鏍囧噯湄撲紒涓氬埗瀹氶�傚悎浼佷笟鎴樼暐鍙戝睍鐨勭鐞嗘寚鏍囷紝涓轟紒涓氬湪鍛煎彨涓績(jì)綆＄悊鎻愪緵浜?jiǎn)瀹濊措姎劸l忛獙錛屼負鍛煎彨涓績(jì)浠庢垚鏈腑蹇?jì)鍚戝埄娑︿腑蹇?jì)銆佹湇鍔′腑蹇?jì)铦{鎹綔鍑轟簡(jiǎn)宸ㄥぇ璐＄尞銆?
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浼樿儨璧勮鏈夐檺鍏徃蹇?jì)鐞啓骞鐩�葷洃
鐜嬭緣
宸ヤ俊閮ㄧ數瀛愬晢浼氬懠鍙腑蹇?jì)鍙婂鎴峰叧绯讳笓涓氬鍛樹(shù)細蹇?jì)鐞嗙儹綰垮垱濮嬩漢錛?br />
浠庡笀浜庝腑縐戦櫌蹇?jì)鐞嗙爺绌舵墍鍗氬＋瀵煎笀閮戝笇鑰曞厛鐢燂紝涓昏鐮旂┒鏂瑰悜搴旂敤蹇?jì)鐞嗗銆?br />
鍏鋒湁澶氬勾鐨勪復搴婂績(jì)鐞嗘不鐤楃粡楠岋紝灝嗗績(jì)鐞嗘不鐤楀挩璇㈡妧鏈漿鍖栦負浼佷簨涓氱鐞嗗伐鍏鳳紝鍒╀簬浼併�佷簨涓氬崟浣嶅悇綰х粍緇囨垚鍛樻帉鎻★紝搴旂敤浜庡伐浣溿�佺敓媧繪儏鏅紱鏅強蹇?jì)鐞嗗仴搴风煡璇嗗Q屾湁鏁堝仛濂藉績(jì)鐞嗗仴搴峰垵綰ч闃插伐浣溿�?br />
2006騫翠富鎸佹竻鍗庡ぇ瀛︿腑鍥戒紒涓氬憳宸ュ績(jì)鐞嗘彺鍔╁伐浣滐紙EAP錛夐」鐩晥鏋滆瘎浼伴」鐩粍宸ヤ綔錛屽悓鏈熷湪浼佷笟涓繘琛屽績(jì)鐞嗗搴旂敤鐮旂┒錛屽簲閭�(gè)鍙傚姞涓浗縐誨姩閫氫俊闆嗗洟鍏徃鍛樺伐蹇?jì)鐞嗘彺鍔骞鐩�傚湪瀹㈡埛鏈嶅姟琛屼笟縐敀澶ч噺縐戠爺鏁版嵁錛屽茍褰㈡垚涓�浜涚鍚堝績(jì)鐞嗗鍘熷垯銆佽兘澶熶負浼佷笟甯︽潵鏀剁泭鐨勭鐞嗗伐鍏楓�佽皟鏌ラ棶鍗峰強璇劇▼錛涗富瑕佹秹鍙婅寖鍥淬�婂帇鍔涚紦瑙ｄ笌鎯呯華鎺у埗銆嬨�婂憳宸ョН鏋佸績(jì)鎬佸緩璁俱�嬨�婁漢闄呭叧緋葷鐞嗐�嬨�婂績(jì)鐞嗗鍦ㄤ紒涓氫腑鐨勫簲鐢ㄣ�嬨�婂績(jì)鐞嗗鍘諱笓涓氬寲搴旂敤銆嬨�婃矡閫氥�嬬瓑璇劇▼銆侀」鐩�?br />
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