2009中國最佳呼叫中心入圍、獲獎(jiǎng)企業(yè)：廣州誠伯信息有限公司

2009/10/15

廣州誠伯信息有限公司
Guangzhou Channelbeyond Customer Care Co., Ltd.

　　成立于1997年的廣州誠伯信息有限公司（或稱“誠伯公司”、“誠伯”）是國內(nèi)較早提供專業(yè)外包式呼叫中心服務(wù)的企業(yè)。立足于“為客戶提供更加優(yōu)質(zhì)的服務(wù)，以創(chuàng)造更大價(jià)值”的宗旨，誠伯公司在過去十年多的時(shí)間不斷完善其技術(shù)設(shè)備，創(chuàng)新解決方案、優(yōu)化管理流程以及建設(shè)更受員工推崇的企業(yè)文化，使我們的業(yè)務(wù)不斷發(fā)展進(jìn)步。

　　 在不斷前進(jìn)的過程中，誠伯公司的產(chǎn)品結(jié)構(gòu)已由單一的呼入熱線咨詢類業(yè)務(wù)擴(kuò)大到呼入銷售類、呼出關(guān)懷和電話營銷類。配合不斷更新的技術(shù)和設(shè)備以及穩(wěn)步提升的優(yōu)異的服務(wù)品質(zhì)，使我們贏得了多個(gè)國內(nèi)、外知名的企業(yè)成為我們長期合作的客戶，我們的服務(wù)范圍已從廣東擴(kuò)展到全中國、東南亞、澳洲以及美洲。

　　 誠伯公司除電話處理這一主營業(yè)務(wù)外，我們還提供與呼叫中心運(yùn)營相關(guān)的周邊業(yè)務(wù)，如人力資源租賃（勞務(wù)外派）、呼叫中心運(yùn)營提升顧問計(jì)劃、呼叫中心運(yùn)營前期和進(jìn)步培訓(xùn)計(jì)劃、呼叫中心系統(tǒng)方案設(shè)計(jì)、呼叫中心系統(tǒng)集成和建設(shè)、呼叫中心場地布局設(shè)計(jì)等等。以誠伯公司多年大規(guī)模呼叫中心運(yùn)營的經(jīng)驗(yàn)，我們能為客戶提供更加之適合客戶需求的解決方案，我們更愿意將我們累積的知識(shí)和運(yùn)營經(jīng)驗(yàn)與呼叫中心行業(yè)分享，共同促進(jìn)整個(gè)呼叫中心產(chǎn)業(yè)的發(fā)展和進(jìn)步。

　　 “唯有專一才能專業(yè)”，誠伯無論在過去還是在未來都一如既往潛心于呼叫中心行業(yè)的運(yùn)營和發(fā)展，并將創(chuàng)造更加優(yōu)異的服務(wù)品質(zhì)和為客戶創(chuàng)造更大價(jià)值作為己任。秉承“服務(wù)以誠、行業(yè)之伯”價(jià)值觀，我們將不斷進(jìn)取。

　　 選擇誠伯，選擇成功！

Founded in 1997, Guangzhou Channelbeyond (CB) Customer Care Co., Ltd. is a pioneer professional customer service provider in call center outsourcing industry. Being a leader in this field, CB is committed to the provision of customized solutions to and creation of utmost values for its clients. CB keeps improving its technology, innovative solutions, optimize management process, as well as a more humane corporate culture in the past 10 years, so that CB’s business keep developing and progressing.

CB’s products include hotline calls, inbound call sales, customer care and telemarketing. Keep Innovating technology and product CB got several domestic and foreign well-known enterprises and extended it’s services from Guangdong to China, Southeast Asia, Australia and USA.

Not only offers the core business calls handled, CB also provides the related services of call center operation such as HR outsourcing, call center operating diagnosis and consultancy, pre-operating and promoted training plan, call center technical solution design, call center system integration and setup, call center site layout design and so on. More than 10 years large-scale call center operation experience, CB can offer more suited sulutions to the customer’s needs, and hope to share the operation experience and knowledge to the call center industry and promoting the entire call center industry development.

We trust “Concentration made us more professional”, CB always focuses on the outsourced operating and developing of call center, our mission is to provide value by providing seamless services.
Channelbeyond is your best choice.