[英文]普萊姆傳播集團(tuán)選擇Altitude uCI聯(lián)絡(luò)中心解決方案_呼叫中心_國外

首頁>>廠商>>軟件開發(fā)商>>altitude

[英文]普萊姆傳播集團(tuán)選擇Altitude uCI聯(lián)絡(luò)中心解決方案
The PREMIUMcommunications Group chooses Altitude Software as the standard solution

2011/02/11

The companies adm group, theBEEcompany, DIMA, MEDICcompany, SIM and TELAG run customer interactions using Altitude uCI and Altitude vbox

Altitude Software, a global leader in contact center solutions, announced today that PREMIUMcommunications Group selected Altitude uCI to be deployed as the standard customer interaction management solution in all their companies such as adm group, SIM, theBEEcompany, DIMA, MEDICcompany, TELAG,...

The first installation of Altitude uCI in adm Group was performed in 2007, to deliver a customized contact center solution for T-com's hotline initially sized for 600 contact center agents. The installation was done in the record time of 20 days, which led to the expansion of Altitude uCI usage in the company.

“The flexibility and low total cost of ownership of Altitude uCI that we have observed in adm group led us building standard services integrating existing Adato developments and frameworks”, comments Michael Koenig from PREMIUMcommunications Group. “We will also start to use the newest version of Altitude uCI, Altitude uCI8, exploring the new unified workflow capabilities in our business processing outsourcing companies”.

All together the companies of the group have over 2550 agents working with Altitude vBox SIP based solution, together with the Altitude uCI contact center suite.

Adato, the IT company of the PREMIUMcommunications Group, and Altitude Software are also expanding their partnership to pursue new market opportunities.

"This global partnership agreement will focus on exploiting the key synergy between Altitude's contact centre solution and PREMIUMcommunications Group operations in Germany," explained Laurent Detournay General Manager Altitude Software Benelux and Central Europe. "We already have a fruitful business development relationship with Adato having worked closely with them in numerous projects in Germany. With this new strategy," concluded Laurent Detournay, "We are now expanding the partnership to pursue opportunities in both Germany and Switzerland".

CTI論壇報(bào)道

改進(jìn)坐席表現(xiàn)并維持高水平的動(dòng)力（6） 2005-07-11

改進(jìn)坐席表現(xiàn)并維持高水平的動(dòng)力（5） 2005-07-07

改進(jìn)坐席表現(xiàn)并維持高水平的動(dòng)力（4） 2005-07-04

改進(jìn)坐席表現(xiàn)并維持高水平的動(dòng)力（3） 2005-06-28

熱點(diǎn)專題:  呼叫中心
分類信息:  呼叫中心_與_國外動(dòng)態(tài)  呼叫中心_與_企業(yè)  呼叫中心_與_系統(tǒng)建設(shè)技術(shù)  國外動(dòng)態(tài)_與_企業(yè)
相關(guān)頻道:  聯(lián)絡(luò)中心
石泉县| 鸡泽县| 同心县| 松潘县| 澄江县| 阜阳市| 双峰县| 科技| 监利县| 沙洋县| 宜黄县| 南江县| 纳雍县| 霍州市| 鸡泽县| 长武县| 多伦县| 义马市| 滦南县| 库车县| 宣威市| 环江| 南康市| 松江区| 马公市| 镇安县| 当雄县| 永胜县| 南雄市| 宜宾市| 汝州市| 大余县| 寿光市| 邯郸县| 年辖：市辖区| 土默特左旗| 海门市| 青浦区| 河南省| 新密市| 临潭县|